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Versa won't turn on

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‎11-30-2020 12:40 - last edited on ‎12-01-2020 13:34 by Fitbit Moderator

‎11-30-2020 12:40 - last edited on ‎12-01-2020 13:34 by Fitbit Moderator

I have a Versa that went flat, I charged it and now the screen is black and it's completely off. I tried the factory reset and everything but nothing works. I also cant get through to the support team. Please help!

Thanks

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-01-2020 13:38

‎12-01-2020 13:38

Hi there @LizetM, welcome to the Community Forums. I appreciate you have already tried to troubleshoot your Versa before reaching us.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions.

 

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎12-01-2020 19:21

‎12-01-2020 19:21

I completed a factory reset on my Versa yesterday and I now have zero response from the watch.  It was working fine prior to the reset.  Several posts can be found about how the factory reset caused problems with the Versa, but I haven't found any resolution other than Versa owners are being offered a 25 or 35% off coupon to replace it with another FitBit product if they are outside of the warranty timeframe.  Hope you are able to resolve the issue.  If you do, please keep us posted.

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‎12-01-2020 21:44

In response to ShandaE

‎12-01-2020 21:44

Hi Shanda,

Thank you so mich for your reply! Woth mine I don't even know if the
factory reset was successful or not as it wont turn on at all. With the
coupon you mentioned, how does that work/where do I "apply" for it and will
it be for purchase in South Africa or only US etc?


Thank you once again
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