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Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2021 13:12 - last edited on ‎01-31-2021 20:47 by Fitbit Moderator

‎01-31-2021 13:12 - last edited on ‎01-31-2021 20:47 by Fitbit Moderator

The Fitbit Versa does not turn on. It was working one day and the next day I had to do a factory reset and it won't turn on anymore.

 

Moderator Edit: Clarified subject

 

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5 REPLIES 5

‎01-31-2021 20:47

‎01-31-2021 20:47

Hello @cris.lang, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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‎02-01-2021 06:42

In response to RicardoFitbit

‎02-01-2021 06:42

The device is completely unresponsive. I have charged and cleaned (with alcohol) just the other day and nothing is happening. How it can be working and then I do a factory reset (which is supposed to return as brand new) and it stops working???

 

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‎02-01-2021 10:52

In response to cris.lang

‎02-01-2021 10:52

Your reply is appreciated @cris.lang.

 

I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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‎02-01-2021 11:22

In response to RicardoFitbit

‎02-01-2021 11:22

@RicardoFitbit I chatted with four different agents and none were able to help me:(

 

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‎02-01-2021 15:23

In response to cris.lang

‎02-01-2021 15:23

@cris.lang Sorry about that, if I was in your position I'll probably feel the same way. Unfortunately, I don't have access to the information they provided you as a Community Forums Moderator to assist you accordingly. Since the troubleshooting steps that were shared on this thread didn't work, our Support team should send you some options to get you back on track. 

 

My best advice for you at this moment will be to contact them back if you need further assistance or if you have any questions about the outcome of the chat sessions you had with them.

 

Don't hesitate to contact me back if you need anything else. Your patience is appreciated.

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