Versa won't turn on

[Brun13]

Last night my fitbit versa said it needed charging as it was on 18%, so I plugged it in, I cannot remember whether the screen lit up when I put it on charge or not. I then came back to it 2 hours later to find that it was warm to touch and would not switch on. I then left it to cool and then tried again,  still nothing. So I checked these forums and have tried everything, pressing the left and bottom buttons- didnt work, pressing all three-didnt work, sticking it back on charge- didnt work, I have even tried to see if it was connecting on the app just in case it was just the screen that had died and nothing has worked! I am despairing as I have only just recieved this from a family member and I was really getting along with it. Any advice or help would be greatly appreciated as I do not currently have the money to buy a new one, thanks in advance 

Moderator Edit: Clarified subject

[Guy_]

May be it has water in it. Have a look with a magnifying glass through the little windows in the back for droplets of condensation.

If it has don't charge it till its dried out.

[RicardoFitbit · Accepted solution]

Hi @Brun13, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that you're still experiencing difficulties with your Versa despite trying the troubleshooting steps that were described in your post. Because you're still experiencing difficulties with your device, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.