Versa battery issues

[mdcasey2]

Got this Versa last Christmas so it is just over a year old.  The battery will not last a full day now. My husband's versa is a year older and still lasts at least 3 days.  We have reset it.  It only seemed to charge to just over 50% on last try and now is dead again after less than a day.  Is there any warranty after a year?

[Guy_]

It seems strange that it suffers in that way.

Did the watch get wet in hot water, you can check if it has condensation in it by looking through the little windows on the back with a magnifying glass.

Have you tried switching it off and charging it for at least 2 hours and then switch on to see the battery level. This would detect if there was excessive drain on the battery, and whether the battery can charge to 100% otherwise.

If you can get it to 100%

Try changing clock face

Try sensible battery efficiency options such as

in the Watch Settings

brightness to auto

screen timeout to 10s

set up a sleep schedule in sleep mode.

Screen wake to normal

vibrations to normal

heart rate to off

to see if you can minimise battery usage.

Lastly if you shutdown the Fitbit App completely it can't do any communications with it and will not receive alerts. If you use reminders to move you might want to turn that off in the App first. Then you watch will be running in standalone mode, using the least battery possible.

If you bought it in Switzerland then the standard warranty is 2 years, else its 1.

[mdcasey2]

Thanks for the input.  Just charged it again last night and it did charge to 100% so perhaps it wasn't seated properly on the last charge.  Unfortunately, it dropped to 50% overnight and did not last the day today.  I do not want to shut anything off to save the battery power as it has been working with no changes to apps or anything else for just over a year.  We have just updated the firmware as well to see if that makes any difference.  We love the Versa, just disappointed that it lasted only 14 months.  I don't see anywhere to contact Fitbit directly as I have seen that even when they will not replace or repair under warranty that they will offer a discount for a new watch sometimes.

[Guy_]

Thanks for the feedback. A firmware update [with restart] may have fixed the issue?

However be aware that clock faces can get updated without you being aware and that can introduce a sudden change or error. So changing clock face should be done to see if it solves the problem before proceeding.

However as other people have experienced similar battery rundown issues due to the recent updates, if the problem persists [after changing to a Fitbit clock face] its probably best to inform Fitbit Support directly. They may be able to help you.