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Versa won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2021 13:55 - last edited on ‎03-15-2021 17:07 by Fitbit Moderator

‎03-14-2021 13:55 - last edited on ‎03-15-2021 17:07 by Fitbit Moderator

My Versa stopped working. Screen is black, no lights on the back. Has not synced since last night. Help!

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎03-15-2021 17:05

‎03-15-2021 17:05

Hello @Kristin123, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention. I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

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‎03-15-2021 17:12 - last edited on ‎03-16-2021 12:22 by Fitbit Moderator

In response to RicardoFitbit

‎03-15-2021 17:12 - last edited on ‎03-16-2021 12:22 by Fitbit Moderator

Hello
I chatted online with Fitbit support today and went through the restart and
other action items and nothing worked. Of course I am no longer under
warranty.

Moderator edit: personal info removed

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‎03-15-2021 17:52

‎03-15-2021 17:52

Mine died on Feb 23 and I tried new charger, called support and warranty expired. I'm debating on if I should purchase a new Fitbit or go with Apple watch.  I had my Fitbit since 2019. 😢

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‎03-15-2021 18:01 - last edited on ‎03-16-2021 12:22 by Fitbit Moderator

In response to sannhous

‎03-15-2021 18:01 - last edited on ‎03-16-2021 12:22 by Fitbit Moderator

I purchased mine in Oct 2019 😒

Moderator edit: personal info removed

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‎03-15-2021 19:13

In response to Kristin123

‎03-15-2021 19:13

I'm having the exact problem. Customer service was a joke, and never heard back from anyone. 

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‎03-16-2021 05:04 - last edited on ‎03-16-2021 12:23 by Fitbit Moderator

In response to SaraSlo

‎03-16-2021 05:04 - last edited on ‎03-16-2021 12:23 by Fitbit Moderator

Bummer.  Maybe if I hold off buying a new one and others are having the same issue they will be able to fix it

 

Moderator edit: personal info removed

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