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Versa won't turn on

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‎04-07-2022 04:40 - last edited on ‎04-07-2022 09:00 by Fitbit Moderator

‎04-07-2022 04:40 - last edited on ‎04-07-2022 09:00 by Fitbit Moderator

my versa will not switch on tried everything app not seeing watch tells me to turn on but can’t 

 

Moderator Edit: Clarified subject

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‎04-07-2022 09:02 - edited ‎12-31-2023 09:04

‎04-07-2022 09:02 - edited ‎12-31-2023 09:04

Hi there, @Janeboyes. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you contacted our Support Team before posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-07-2022 09:02 - edited ‎12-31-2023 09:04

‎04-07-2022 09:02 - edited ‎12-31-2023 09:04

Hi there, @Janeboyes. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you contacted our Support Team before posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-10-2022 23:30

‎04-10-2022 23:30

Mine shut off yesterday and now won't turn back on. Just forever black screen. Before it died, it had the vertical stripes so I reset and did a factory reset. Now I can't even turn it on.

 

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‎04-11-2022 03:51 - edited ‎07-17-2023 03:59

In response to Medeous

‎04-11-2022 03:51 - edited ‎07-17-2023 03:59

@Medeous Welcome to the Community Forums! I appreciate your time and efforts in troubleshooting your Fitbit device before posting here. 

I've seen you also reached out to our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, please feel free to reply back to the last email you received from our team. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer