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Versa won't turn on

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‎10-06-2022 14:04 - last edited on ‎10-06-2022 16:53 by Fitbit Moderator

‎10-06-2022 14:04 - last edited on ‎10-06-2022 16:53 by Fitbit Moderator

I have brought my fibit for 4 years already and there was no problem but now my watch won't even turn on, sync with my phone (even if I tried to reconnect), and there is no vibration response. The whole screen is black. 

 

Moderator Edit: Clarified subject

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‎10-06-2022 16:56 - edited ‎11-21-2023 05:32

‎10-06-2022 16:56 - edited ‎11-21-2023 05:32

Hello there, @JoeZ.. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, I'd suggest trying the following steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa from your phone's Bluetooth before performing this step): 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-06-2022 16:56 - edited ‎11-21-2023 05:32

‎10-06-2022 16:56 - edited ‎11-21-2023 05:32

Hello there, @JoeZ.. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, I'd suggest trying the following steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa from your phone's Bluetooth before performing this step): 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-07-2022 14:04

In response to MarreFitbit

‎10-07-2022 14:04

Hello Marre, I appreciate that you took the time to give me some advice however, I have tried all of the methods that you have mentioned. The watch is not responding.

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