Versa won't turn

[Mitzahitza]

My battery got low enough this weekend that my versa shut down. I charged it and now it wont turn on. Ive tried holding down all the buttons, left and bottom, etc. Nothing helps. I put the fitbit back on the charger and now it's super hot.

Moderator Edit: Clarified subject

[DeWolf916]

A few days ago I had my Fitbit on and I went to check it and it was off. I assumed it was dead. Went home and charged it all night. Ever since then it will not stay on. The date and time were wrong. I was able to have it on long enough to do a factory reset which I read could help. Now I cannot sync it or update it or do anything bc it will turn off after a few seconds. Its not even a year old😡 

---------------------------------------

Versa lite wont stay on

Moderator Edit: Merged reply

[LizzyFitbit]

Hi @Mitzahitza and @DeWolf916. Welcome to the Community Forums.

@Mitzahitza, thanks for letting me know about your Versa not turning on, as well for the steps tried on your own. I got in touch with the Support team to share your details and I was told that you have a case created with them. Apparently they sent you an email with more details about your case, so keep an eye on your inbox.

@DeWolf916, thanks for sharing detailed information about your Versa Lite and the steps tried on your own. I'm sorry that you're going through this situation. Since you mentioned that your watch won't stay on after performing the factory reset, I've requested a case on your behalf so you can receive further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

By the way, I’ve moved your posts to this new thread so we can keep our forums organized and on-topic.

Let me know the outcome.

[NicoleJ76]

I was wearing my versa lite and it flashed green on the underside and died. I figured it was low battery and charged it. It won't turn back on so I went through this site and held the side button for 10 seconds. And it tried to come back on then the screen pixelated and then went black front and back. I got my watch in March 2020.

[LizzyFitbit]

@NicoleJ76 Welcome to the Community Forums.

Thanks for letting me know about your Versa Lite and for your efforts while troubleshooting it prior to posting. I'm sorry the screen is still not working correctly and because the possible steps were exhausted, I'd recommend getting in touch with our Support team so they can evaluate your watch's behavior and provide you with further assistance. Please click here to get connected with them, and make sure to share the steps you've tried so far.

See you around.