Versa won't update to the latest firmware version

[Chlie]

My Fitbit says that it need to be updated but won’t give me an option to update 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Chlie, welcome on board. 

If your Versa shows a version lower than 32.71.6.19, then it's require to be updated. In the Fitbit app, tap the Today tab > your profile picture > your device image. The firmware version number appears under your device's name.

For troubleshooting steps, please see Why can't I update my Fitbit device? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.