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Versa won't update

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‎08-27-2021 05:53 - last edited on ‎08-27-2021 08:50 by Fitbit Moderator

‎08-27-2021 05:53 - last edited on ‎08-27-2021 08:50 by Fitbit Moderator

I recently got my friend's old versa 1, he wasn't using it anymore and gave it to me. I did what anybody would and factory reset it. I got the app, set up the Versa and it was smooth throughout the Bluetooth update until the screen turned green. After some time it told me that the update failed. I tried to do the update again via Wifi but it still fails. I've tried resetting my phone, resetting the Versa, trying it on my laptop, reinstalling the app, etc; AND IT STILL FAILS THE UPDATE. I've tried almost everything but I'm currently stuck with a paperweight for a Fitbit! Any help would be very much appreciated! 

 

Moderator Edit: Clarified subject

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‎08-27-2021 08:53 - edited ‎08-19-2023 07:29

‎08-27-2021 08:53 - edited ‎08-19-2023 07:29

Hi there, @TwiggKudi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition, please follow the troubleshooting steps provided in this help article Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2021 08:53 - edited ‎08-19-2023 07:29

‎08-27-2021 08:53 - edited ‎08-19-2023 07:29

Hi there, @TwiggKudi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition, please follow the troubleshooting steps provided in this help article Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes