Versa won't update

[mavimet]

I have been trying for the last few days to get the newest update for my Versa.  It looks like it might start to update, but the only thing I finally get is searching for Wi-Fi.  and a little spinning thing beside it.  Both the FitBit and my phone are fully charged, but nothing happens.  It has been a long time since the last update and maybe I'm missing a step (due to my aging memory).  I know it is an old FitBit, but I'd hate to lose it due to an update.  If I can't get it to update can I get rid of the red (1) from FitBit app on my phone?

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @mavimet 

If your having difficulty installing the update try restarting your phone then try again. Make sure your Fitbit Versa has a good charge on it and plugged in to the charger for best results as well. 

This article may help as well: https://help.fitbit.com/articles/en_US/Help_article/2047.htm#Ionic

😉 Let me know if this helps and how it goes. 

[MarreFitbit]

Hi there, @mavimet. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa. I understand where your concern is coming from. 

As @SunsetRunner has recommended, please make sure to follow all troubleshooting steps provided in this help article Why can't I update my Fitbit device? 

Hope that helps. 

[mavimet]

Well - something happened Mega Bite, but I'm not sure what.  The red (1) is still showing on the FB app on my phone, but when I open it, there is no mention of an update.  If it did update - how do I get rid of that red (1) ? 

[SunsetRunner · Accepted solution]

Hello again @mavimet 

I’m happy to hear your Versa did update. You can verify it by opening your Fitbit App, tapping your profile picture then scroll down and tap Versa. Look to the top of your screen…does it say Version 35.72.1.23 or Version 32.72.1.19 ? 

As far as the red number one….try logging out of the Fitbit app then log back in to see if that resolves it. 

😃 Come back and let me know if that worked

 

[mavimet]

It says version 72.1.23 - there is no 35 in front of that number - but it says it synced today.

Thank you so much for getting me through this.  I know it is an old versa and the battery needs more frequent chargings, but it keeps me walking.

The RED (1) is still on my fitbit app on my phone though.

[SunsetRunner]

Looks like your updated! I’m happy I was able to help @mavimet 😃 Enjoy the rest of your weekend and as always Happy Stepping! 

[mavimet]

Thank you the red (1) is gone!

[SunsetRunner]

👏🤩 Success @mavimet !!