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Versa won't upload music

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‎08-21-2019 13:17 - last edited on ‎08-23-2019 12:43 by Fitbit Moderator

‎08-21-2019 13:17 - last edited on ‎08-23-2019 12:43 by Fitbit Moderator

I have tried EVERYTHING to get my versa/note 9 to be seen by my windows 10 computer.  I was even on chat with FITBIT for over an hour until we got disconnected.  My fitbit Versa/Note 9 phone/Windows 10 computer App are all running the latest version of fitbit.  Has anyone else had this issue?  This is the only reason i purchased this so i can upload .mp3 audio books.

 

 

Moderator edit: updated subject for clarity

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‎08-23-2019 12:45 - edited ‎03-27-2024 13:01

‎08-23-2019 12:45 - edited ‎03-27-2024 13:01

Welcome on board, @ltd4ever. I'm sorry for the late response. Thanks for troubleshooting your Versa prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please check your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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