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Versa won’t vibrate for text messages but will for calls

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‎11-26-2018 17:34

‎11-26-2018 17:34

My fitbit isn’t vibrating with text messages but it will vibrate with calls. I’ve tried restarted my phone, the app. Disconnected my bluetooth and my fitbit from my app and nothing has worked. Is anyone else having this problem?

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‎11-26-2018 20:17 - edited ‎11-26-2018 20:18

‎11-26-2018 20:17 - edited ‎11-26-2018 20:18

@SunsetRunner phone model and OS? A few thoughts though... What messaging app do you have set up in the notifications? Do you have any other messaging apps that could conflict here? Have you set Notifications Priority to High or Urgent in your Phone's settings (assuming you're on Android). Are you in DND or silent mode (or sleep mode if on iOS)? Have you tried simply toggling off and on the notifications in the Fitbit mobile app with a sync in between? Finally, have you tried rebooting your Versa several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-26-2018 20:17 - edited ‎11-26-2018 20:18

‎11-26-2018 20:17 - edited ‎11-26-2018 20:18

@SunsetRunner phone model and OS? A few thoughts though... What messaging app do you have set up in the notifications? Do you have any other messaging apps that could conflict here? Have you set Notifications Priority to High or Urgent in your Phone's settings (assuming you're on Android). Are you in DND or silent mode (or sleep mode if on iOS)? Have you tried simply toggling off and on the notifications in the Fitbit mobile app with a sync in between? Finally, have you tried rebooting your Versa several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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