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Versa won't work unless it's connected to the charger

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‎12-21-2021 19:33 - last edited on ‎12-22-2021 08:03 by Fitbit Moderator

‎12-21-2021 19:33 - last edited on ‎12-22-2021 08:03 by Fitbit Moderator

My Fitbit Versa suddenly stopped working two days ago, even when the battery power is 80%. When I connected it to the charger it switched on and again after few hours same thing happened. Now when I connect it to the charger, sometimes battery power shows 100% and again shows it as 0% and keeps charging. When I disconnect it from the charger, it stops working. Until this happened, I had no issue with the battery. The battery lasted for three days. I reset the watch. Went to factory settings too. Still it doesn't work. I guess this happened due to a software update. Please check into this matter as soon as possible. Shutting down, resetting did not work. This is the second Fitbit of mine which is not working now. I am so disappointed and wonder how we get such issues for a brand like this. Please see into this matter asap and give me a solution. Thank you.

 

Moderator Edit: Clarified subject

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‎12-22-2021 08:04 - edited ‎09-02-2023 06:55

‎12-22-2021 08:04 - edited ‎09-02-2023 06:55

Hi there, @rasamawella. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since you've exhausted all possible troubleshooting steps we could've have provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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