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Versa wont sync HR or Sleep

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‎06-04-2019 23:57

‎06-04-2019 23:57

Heya,

My Fitbit versa wont sync HR or sleep. I managed to get it to sync on an old phone yesterday but today I can't get it to synchronise at all. I only use my Fitbit to record sleep and Heartrate so it's really frustrating to only be able to sync steps.

I've restarted my Fitbit, turned the phone on and off, bluetooth on and off. I'm scared I'll lose the data. What should I do? I'm sick of battling with this every morning 😞 

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‎06-05-2019 03:47

‎06-05-2019 03:47

Hi @Owright93  What phone or phones are you trying to sync to? Is it on the Supported Devices List?

Try all the suggeations in THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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