help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa wont sync with smart phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2019 14:50

‎12-31-2019 14:50

Got a new Versa for Christmas which has been great so far. But today it will not sync with my smart phone.

The phone says it cannot detect it.

Any suggestions please?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-31-2019 15:04

‎12-31-2019 15:04

Hello,

 

Yeah, that happened to me too.  I was browsing the Fitbit Community and I found nothing.  However, over time, it started working.  Really I think it is just the connection between the device and the smartwatch.  Try disconnecting and reconnecting your device to your wifi.  Honestly, I just waited for a couple days and it started working for me again.

Hope for the best.

Happy New Year!

 

Best Answer
0 Votes

‎12-31-2019 17:26

In response to SunsetRunner

‎12-31-2019 17:26

No suggestions unless we know the type of device you sync through. 

You could try the help docs. http://help.fitbit.com/?q=sync

Best Answer
0 Votes