Versa working only when plugged into charger

[Kayllaa]

my versa will only work when its on charge! As soon as I take it off it dies. But when its on charge it says 100% battery 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Kayllaa, welcome to the Community Forums!

Thanks for bringing this to our attention. The issue you're currently experiencing with your Versa could be related to the power source you're using to charge your device. That said, I recommend you to check our charging instructions and troubleshooting steps: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

I'll be here if further assistance is needed.

[Kayllaa]

I have tried all these steps and nothing is working! Its been in the same charging port since having it 

[Kayllaa]

Also this is my 3rd replacement watch 😕 so I am slowly loosing faith in the brand

[RicardoFitbit]

Thanks for your reply and for trying the steps that were shared on my previous post @Kayllaa.

I understand how frustrating this matter can be for you. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Gillppp]

I have the same problem - is the only answer to contact customer support? Please could you post up the answer in the Fitbit instructions. I have had to contact support too many times because information is missing from the website.

[Kilt]

I got a Versa for my mom as a Christmas gift less than 2 years ago, and it suddenly stopped working as well. 😥 

Insult to injury, my dad's Ionic (which I also gave to him as a gift) also died just prior to that 😭. 

I hate that my Fitbit gifts are causing so much frustration for my family.

Mom went through troubleshooting on her own with no luck, and then I tried to help her with verifying reset procedures and checking power sources...(she's in US, I'm in EU, so there's only so much I can help with remotely)

She had some initial luck with a different power source and the cable plugged in, but then it didn't hold charge 😥

I know she has given up out of frustration, and I hate for her to have to comb through more forums or contact customer service (even though I provider her our order number and receipt info)

Is there any way customer service can work with me, instead?