Versa

[Howe0113]

I've had my versa less than a month and I left it on the charger for 2 days, I forgot about it. Now it won't do anything. If I put it back on the charger it says the battery is at 0%. Has anyone else had this problem? If so what did you do?

[NellyG]

Have you tried restartingnit several times? If that doesnt fix it then try a factory reset. If thatdoesnt fix it you will need to contact Support (link in my signature)

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Howe0113]

Thank you for your suggestions but they didn't work for me. I was really hoping they would. I think guess all I can do now is contact the support group.
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