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Versa

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‎06-24-2019 21:31

‎06-24-2019 21:31

I received a versa for christmas and still have not been able to get it to sync and work. I try to sync it and it says my username and password is already in use I had another fitbit in the past so not sure why I cant set up new one.... ???? 

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‎06-25-2019 00:58

‎06-25-2019 00:58

Hi @Tlb379  It sounds az if you are trying to set up a new account using the same username and password you used previously, when you need to LOG IN to your existing account. Make sure you are going to the log in page, not the set an account up page. Please come back here ifbthis doesnt help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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