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First of all, I bought this watch less than a year ago and some of the functions no longer work such as texts to my watch and caller notifications.  Today the whole front face of my watch fell off and won't go back on. Keep in mind, I am not at all rough with my watch! I'm not impressed!  Very disappointed!  I don't think I will ever buy another fitbit.  I've had other fitbits and have had problems with them too.  I'm not sure why I bought another one.  I thought spending more would give me a better quality upgrade, but no.  Fitbit isn't a good quality watch!

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Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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