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Versa

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‎07-18-2020 13:16

‎07-18-2020 13:16

My versa has a black screen. It is fully charged, shows the fitbit logo and did a couple times show message this morning. The logo flashes on and off. My app said it synced today but nothing I have do e has shown up on my phone app. It will not let me reset with pushing buttons  either. I updated it last night but nothing really changed. Any suggestions before I buy a new one 

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‎07-18-2020 13:57

‎07-18-2020 13:57

Beth, Try a Restart and do it several times if necessary. I'm not sure your "pushing buttons" was a real restart.

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‎07-18-2020 20:36

In response to SunsetRunner

‎07-18-2020 20:36

I have pushed and held the buttons, nothing. The only time the logo comes
back on is when the watch is in the charger. Take it out logo disappears
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‎07-19-2020 12:08

In response to Bethpearl

‎07-19-2020 12:08

Contact Customer Support.

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