Versa2 back button no longer works

[Lambofit]

Is there any kind of warranty coverage if the fitbit was purchased through Amazon.ca? 

I purchased the device in December 2019 and within 6 months, the back button no longer works. I am not comfortable doing a hard reset as the only way to move forward after the restart is to navigate through using the back button. 

Any help with warranty info is appreciated!

Cheers

[Odyssey13]

Hi @Lambofit  I'm not sure, but the USA number might work for Canada.  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[FH_Tennis]

where is the back button?

[Odyssey13]

Hi @FH_Tennis  page 17 and 18 of the user manual shows a button - click to go there.