Versa2 not responding

[Jamie9567]

Can anyone tell me what to do? My watch will lock-up. I can’t swipe or do anything so I have to hold the home button and reset it. I will have to do this at least 3 times a day, getting very annoying! 

[Marrrmaduke]

@Jamie9567 Perform a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. If you're unable to use the screen, please try performing the factory reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

[Jamie9567]

So I did the factory reset and it seems to have made it worse! It’s locks up more now and it doesn’t show all of the notifications. Help, this is really getting frustrating! I really enjoyed this watch till now!

[Marrrmaduke]

@Jamie9567 Sorry to hear that. I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. The good news is you should still be covered under warranty and Fitbit are pretty good with the replacement policy.