help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa2 screen corruption

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2020 11:12 - edited ‎10-01-2020 11:43

‎10-01-2020 11:12 - edited ‎10-01-2020 11:43

I've had this Versa2 since February with almost 2 million steps on it as of now.  Came in from a walk and the screen will glow white with lines through it.  Was finally able to get it to restart but the screen is still corrupted.  Could someone get this escalated to support on this??  If not I can make the call to support but wanted to go this route first.

 

EDIT:  RESOLVED:  Called Fitbit support and after a troubleshooting process the watch will be replaced with a new kit after I ship back the current watch along with the charger and whatever else came with it.

Best Answer
Labels:
1 REPLY 1

‎10-01-2020 18:47

‎10-01-2020 18:47

Facing the same problem, trying very hard to contact local Fitbit support, no respond. I am in Singapore.

Best Answer
0 Votes