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Versa2 will not sync or restart

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‎12-14-2019 23:00

‎12-14-2019 23:00

My versa 2 is 4 after 4 days will not sync with my phone. I have done the restart process now the device will not turn back on. when i press the power button i get a red(X) on the screen  "Data not cleared sync and try again" But i cant restart my device. I would appreciate an advice on resolving this issue

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‎12-15-2019 18:53

‎12-15-2019 18:53

Hi @kevinsversa2, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if you have any additional questions.

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