Versa3 Vertical Lines on clock face

[Gillette]

I called CS and went through all the possible " fixes" to no avail.  I was told someone would email me today ( hasn't  happened) about the warranty  if there is one for this problem. But noting all the recent issues after the recent update, I'm  skeptical about a resolution. 

[Guy_]

Hi @Gillette - if it has been found faulty and still under warranty, 1 to 2 years depending on country law, and you are able, often the quickest way to resolve it is to take it back to where you bought it for replacement, hopefully over the counter.

[Gillette]

I purchased it directly from Fitbit

[Guy_]

@Gillette - in which case you have to deal with them.