Versace major problems

[Lagsversa]

So wife got me a versa for my birthday back in May with in 45 days I had to return it as it didn’t hold a charge.  Customer service sent me a new one.   Now here we are in October and now watch won’t turn on.  Called customer service today and they said they will send another one.  At this point I offered to pay the difference between the versa and the ionic (since it has broken/ malfunctioned twice in 6 months.   Customer service told me they won’t do it and the best they can offer is a 40 percent discount on the ionic or send me a new versa but won’t extend man. Warranty on replacement (so basically I get 6 months versus a year).  Why would Fitbit expect me to take a 100 dollar hit to upgrade their product.   My offer was fair.  The versa has broken 2 times.  I have lost confidence in the product and was willing to pay the difference to upgrade to ionic and instead they expect me to eat the 200 dollars I paid for the versa (that doesn’t work) plus pay 220 for the New Ionic.    Greedy company!  I had 2 charge hr that worked perfectly for 2 years.   I upgrade to versa and it malfunctions 2 times in 6 months and then they expect me to trust the new one will work right or take the loss and we will give you a little discount on the more expensive product.   I am absolutely blown away.   Anyone having similar issues?

[DramaQueenDiva]

First of all, I'm sorry you had to go through this, not once, but twice.  Second, and this is just me being nit-picky, but in the title of the Forum post, you posted "Versace" instead of "Versa".

As far as the return policy goes, did you order the Versa directly through Fitbit or from a third-party retailer?  

[Lagsversa]

Got it through dicks sporting goods returned the first one within 30 days directly through fit bit

Sent from my iPhone