help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa Not Re-Synching

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2018 19:07

‎10-08-2018 19:07

Hello,

I made a new account and attempted to add my Fitbit Versa (which was working perfectly fine) and now it will not add. I follow the instructions to add a new device, it gives me the screen with the pin, I put the pin in on my Samsung Galaxy S9 and then it says "connecting..." for all of 5 seconds before it goes back to the menu and my Fitbit Versa stays at the Fitbit logo screen, not connected. I have tried resetting my Fitbit Versa and phone multiple times as well as turning Bluetooth on and off and uninstalling/reinstalling the Fitbit App. Nothing works. Help!!

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-09-2018 15:57

In response to AlvaroFitbit

‎10-09-2018 15:57

I actually managed to figure it out!

I should start with a little background...I deleted my old account and
started a new one to clear ALL my old data (I wanted to start with a fresh
slate since). But every time I tried to sync my Fitbit Versa to my *new*
account it would give me the number, I would put it in, and after a few
seconds of the phone saying "connecting" it would all disappear and not be
paired!

I decided to try logging in to my old account (it was within the 7 day
grace period) and see if it would sync through there and it did! So I let
it do it's updates to the firmware, unpaired it from that account and
logged back in to my new account to pair it. Viola! No problems.

I'm not sure if it was due to the firmware update it needed OR because it
was still paired with my old account pending deletion but this fix
definitely worked. I hope it can help others in a similar situation.

Thank you!

View best answer in original post

Best Answer
2 REPLIES 2

‎10-09-2018 08:40

‎10-09-2018 08:40

@SarahPeaches Welcome! It's great to see you around! Sorry to hear about your Versa not setting up again. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try setting them up. Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-09-2018 15:57

In response to AlvaroFitbit

‎10-09-2018 15:57

I actually managed to figure it out!

I should start with a little background...I deleted my old account and
started a new one to clear ALL my old data (I wanted to start with a fresh
slate since). But every time I tried to sync my Fitbit Versa to my *new*
account it would give me the number, I would put it in, and after a few
seconds of the phone saying "connecting" it would all disappear and not be
paired!

I decided to try logging in to my old account (it was within the 7 day
grace period) and see if it would sync through there and it did! So I let
it do it's updates to the firmware, unpaired it from that account and
logged back in to my new account to pair it. Viola! No problems.

I'm not sure if it was due to the firmware update it needed OR because it
was still paired with my old account pending deletion but this fix
definitely worked. I hope it can help others in a similar situation.

Thank you!
Best Answer