help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versatile 2 sleep data gone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2022 14:00

‎09-02-2022 14:00

I have restarted the phone and my Fitbit and my sleep data does not appear. Every since I made an account for my sons Fitbit my sleep data disappeared. I have deleted his account and my sleep data is still gone. I have did all that was suggested on the forums. Where can Get help for this please? 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎09-02-2022 14:34 - edited ‎09-02-2022 14:35

‎09-02-2022 14:34 - edited ‎09-02-2022 14:35

What is the "Versatile" part of it?

 

Explain your son's account.  Does he have a separate Fitbit?  If so, which model?  Did you create a different account of your phone for him with a different email, or did you add him in a family account?

You say your sleep data has disappeared.  Do you still have other historic data?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-03-2022 18:22

In response to JohnnyRow

‎09-03-2022 18:22

Thank you for replying. I added my son as a family member.

I have since deleted his account.
Best Answer
0 Votes

‎09-04-2022 06:41

In response to Ivi.k

‎09-04-2022 06:41

If you just mean that the Sleep tile is missing from phone app, 'Edit' button near top right; scroll down to 'Additional Stats'; look for Sleep tile to add back.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-04-2022 17:43

In response to JohnnyRow

‎09-04-2022 17:43

Hi thank you for your reply.

I have tried this and the sleep tile is not there.

Completely vanished.
Best Answer
0 Votes