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Verse 2 not charging

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‎01-23-2024 20:32

‎01-23-2024 20:32

My versa 2 won’t charge when put on the charger. Thought it was the charger, tried different outlets, tried a different charger. But both work and charge my wife’s. 
I’ve done all of the cleaning recommendations. It has been sitting in the charger a few hours, I’ve tried restarting it many times by holding the side button but nothing is working. What else should I do? 

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‎02-01-2024 12:36

‎02-01-2024 12:36

Hi, welcome to the Fitbit Community forums, @DJRIV.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

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‎02-01-2024 12:36

‎02-01-2024 12:36

Hi, welcome to the Fitbit Community forums, @DJRIV.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

Best Answer
0 Votes