Vibrating on Fitbit Versa is weak

[SarahAlan]

My Fitbit Versa still vibrates but I can barely feel it at all when it does. Sometimes I don't feel anything but I still get the notification. I changed the strength to strong even and it hasn't changed. This just recently started happening. Haven't had it around water even. Tried restarting it and that didn't work either.

Moderator edit: format

[JuanJoFitbit]

@SarahAlan Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its vibration feature is weak even though you have restarted it before contacting our forums.

I'd like you to try one more workaround that has been helpful. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Make sure to sync your Versa before the factory reset in order to avoid losing current data. After this, test the vibration function and see if the issue gets fixed.

Keep me posted on the outcome! 

[SarahAlan]

Just got it reset and no change in the vibration. I still can't feel it and when I do I see my phone go off first then a light vibration on my wrist because I'm waiting for it. I believe it is under warranty. 

[JuanJoFitbit]

@SarahAlan Thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!