I washed my hands while on the river yesterday, while wearing my Fitbit Versa. It was never fully submerged, but did get wet. I later noticed it wasn't working. I looked at the back and could see water inside the sensors. Hours later it came on long enough to sync and I noticed the battery had drained from 85% to 15% and quickly declining. I started a chat with Jody from Fitbit Support, who told me that there was nothing they could do for me, as my warranty ended in May. She offered a discount to purchase another one. I asked her why I would purchase another device from them that doesn't hold up to what they claim the device can handle (water resistant up to 50M). She said she understood my frustrations, but could not offer a replacement and to just use the discount code she had emailed me. I asked if the Fitbit was only waterproof during the time it was covered under warranty and she said it was not. I told her I would be sharing the chat log with the Fitbit community, since I had been a Fitbit member for many years and seem to have had nothing but problems with the Versa and now they are unwilling to help me out, given I was 6 weeks past the warranty expiration. Before I had a chance to save the chat, she ended it. It is now the following day and the Versa still does not stay on longer than a few seconds and the left button doesn't work at all. Just thought I would share my extremely frustrating experience with Fitbit support. The versa is WAY to expensive to receive such horrible service and experience so many issues from the very beginning.
