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Voice text reply not working on Versa 2

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‎05-05-2020 09:56 - last edited on ‎09-22-2020 15:16 by Fitbit Moderator

‎05-05-2020 09:56 - last edited on ‎09-22-2020 15:16 by Fitbit Moderator

Hello, 

I've always been able to reply using my Versa 2, with the voice feature. Then today after charging it it stopped working. Everytime I try to use it, an error pops up before I can even speak, "transcription error". However Alexa works. 

What I've tried:

Changing languages 

Restarting fitbit 

Restarting phone 

Allowing all notifications 

Trying when my phones locked, and unlocked. 

Tried on a different message 

Uninstalling and reinstalling the app. 

Nothing seems to be working 

 

Moderator Edit: Clarified subject

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