Wacky screen

[Jenn920]

I woke up to my screen acting crazy. It’s like an old tv when you’d get the black/white scrambles if the channel didn’t work. I can’t access screen at all.  I hope this makes sense. I’m not sure what to do. I’ve never had any issues with my Fitbit Versa 2. I’ve had it about 7 months. 

[Holtzmann]

First. Have you tried to restart your watch? 

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.

[Jenn920]

I did that. It’s still happening.  Off and on throughout the day. 

[Holtzmann]

Have you tried doing a factory reset? Go to Settings on your clock, about and then scroll down and tap on factory reset. It will delete all your data, though, so make sure to sync before you do this. 

[MrSandman]

I had it once. Restarting the device helped me.