help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Waiting for a replacement Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2020 05:15 - last edited on ‎08-03-2020 18:31 by Fitbit Moderator

‎08-03-2020 05:15 - last edited on ‎08-03-2020 18:31 by Fitbit Moderator

Hi guys , I am waiting since early June for a replacement for my Fitbit that stopped working while under warranty,

 

I was informed one be sent to me. But no sign as of yet .

 

can some one please fill me in on what is the delay,

 

thank you

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-03-2020 05:24

‎08-03-2020 05:24

I am currently also waiting for support to contact me over my versa 2 - 7 months old which is now a useless brick. 
I’ve been advised it could be longer than 7 days until you even contact me which is totally unacceptable and ridiculous considering this is no fault of my own and a item less than a year old. 
Im guessing I will be offered a replacement which is fine but I wouldn’t even put another penny into a Fitbit so money off would be a waste of time for me. If like this user above i’m expected to wait months for a replacement I would like to know now so I can throw the thing where it should be in the bin and buy a watch probably a Apple Watch that will actually work? 
the last thing I want to be doing is waiting months for a watch when I need a fitness tracker ASAP not next year 

Best Answer
0 Votes

‎08-03-2020 18:27

In response to linzilfc

‎08-03-2020 18:27

Hi @Noelconnors36, welcome to the Community Forums. @linzilfc, I'm glad to see you here in the forums.

 

Thanks to both of you for bringing this to my attention, as well for your feedback. I'm sorry about the delay in your replacement orders. Since you already have a case created, I got in touch with our Support team and it seems they've sent you an email with further details about your watches. Please make sure to check your inbox, spam and junk folders. If you don't find their emails, let me know so I can request them to resend that information to you.

 

While there might a delay in their reply due to the current events affecting our operations, please know that they're working on every case to provide assistance to all our members. 

 

I appreciate your patience and I'll be around if you need anything else.

Best Answer
0 Votes

‎08-04-2020 00:13

In response to LizzyFitbit

‎08-04-2020 00:13

I have heard from the support team this morning and it’s is been processed so hoping it won’t be so long now thanks 

Best Answer

‎08-06-2020 10:35

In response to linzilfc

‎08-06-2020 10:35

Hi @linzilfc. Welcome to the Community Forums.

 

Thanks for keeping me posted and I'm glad that you received assistance from the Support team. Please know that your case is on good hands and I'm sure that they'll be happy to continue assisting you the same way I will be if you need anything else.

 

See you around! 😊

Best Answer
0 Votes