Warranty feedback

[SunsetRunner]

My watch is on 16 month and died, i call support and they offered me rebates on a new watch!!!!!!   WHAT THE HELL is that!!!!  The warranty is Europe is 2 years but the rest of the world aint worth crap because we have to paid for replacement of a defective product!  Normal life of a watch should be a lot longer then 16 months and being ´laughed’ at by the company by being offered a 25% off on certain type of watch and maybe a 40% off we we decide to go with the more expensive one is a RIP OFF.  

I AM MAD AS HELL.....   no respect for the quality of product they sell us.    I hate Apple but I might just switch after all that stupidity.

Moderator edit: subject for clarity

[Rich_Laue]

Have you contacted Fitbit? 

Where did you purchase your fitbit? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. It's nice to see you around, @Rich_Laue.  

@SunsetRunner I appreciate your participation in the Forums and sharing your experience. Fitbit devices are made to last and we do not expect manufacturing issues to affect our devices since all our products go through stringent testing to ensure durability. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I'd suggest to keep communication open with our team since they have already all the details of the case and special tools to continue assisting you. 

@Rich_Laue thank you for your support. 

If you have any questions, feel free to let me know.

[SunsetRunner]

Pffffft the only offer i received was either you accept a rebate and buy a
new fitbit product or you get nothing. That’s what i call good help and
why offer 2 years in Europe and not elsewhere, it is the laughing at people
to are naive enough.

[SunsetRunner]

 I did contact your support, why do you think i am unsatisfied!!  I bought it at Best Buy in May 2018.

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner. I am sorry for the delayed response.

I appreciate your comments and the additional details. I totally understand how you feel about this and your feedback is greatly appreciated. Even though our Support team is eager to help with any problems you may experience with the product, they do need to adhere to the official warranty policy. I appreciate your understanding. 

I'll be around if you need further assistance.