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Was told to destroy my Versa and that a replacement would be sent only to be told that they made a m

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‎08-12-2020 10:23 - last edited on ‎03-24-2025 20:02 by Fitbit Moderator

‎08-12-2020 10:23 - last edited on ‎03-24-2025 20:02 by Fitbit Moderator

Fitbit support member told me to destroy my device and send a pic. I was hesitant to destroy it an even asked if he's sure. He assured me that I will get a new one. Got sent the confirmation via email that my replacement was ordered. Later today I got an email saying sorry he made a mistake and that the device was out of warranty and that it was a mistake on their system. Totally unacceptable. 

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4 REPLIES 4

‎08-12-2020 11:40

‎08-12-2020 11:40

hey hey, maybe they will offer up a 25% off coupon. ha like you would want to throw more money at something that you cant count on

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‎08-16-2020 04:33

In response to ternoler

‎08-16-2020 04:33

Issue hasn't been resolved yet but I'm confident their customer service has to be better than that for a major company like Fitbit

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‎08-16-2020 05:20

In response to Tasneem.W

‎08-16-2020 05:20

Try to contact them again, you will most likely get another Cust Service Rep. Say you are a loyal customer, so disappointed in the product, were told you were getting a replacement. Maybe they will offer 50% off? 

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‎08-16-2020 05:53

‎08-16-2020 05:53

Glad to say that I'm getting a replacement. So happy with the customer service received in the end.

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