help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water INSIDE Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2019 15:10

‎08-28-2019 15:10

Hello. 

Today I went swimming with my Fitbit Versa on. Nothing new as I’ve gone swimming with my watch many times before. However I noticed after my swim that my watch wasn’t working. Tried to restart it. Nothing. Tried charging it. Nothing. Took it off the charger and now I’ve noticed water droplets inside it’s sensors. 

What should I do?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-29-2019 02:53

‎08-29-2019 02:53

I am having the same issue. I've held the buttons down for almost 5 minutes and nothing has happened

Best Answer
0 Votes

‎08-29-2019 03:52

‎08-29-2019 03:52

I would contact customer support. They can check on your warranty status and advise on your options. You can contact them via contact.fitbit.com 

Best Answer

‎08-29-2019 16:48

‎08-29-2019 16:48

@Erw08 wrote:

Hello. 

Today I went swimming with my Fitbit Versa on. Nothing new as I’ve gone swimming with my watch many times before. However I noticed after my swim that my watch wasn’t working. Tried to restart it. Nothing. Tried charging it. Nothing. Took it off the charger and now I’ve noticed water droplets inside it’s sensors. 

What should I do?

it happened to me as well and i had to have the entire watch replaced, when i went swimming after that i took the watch off, that's why i asked if versa 2 will be swim proof

Best Answer
0 Votes