help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water in Versa sensor

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2020 07:45

‎02-19-2020 07:45

I used my fitbit in the gym this morning between 11am and 12am and everything was working fine. Thereafter, the watch kept on switching off and when the screen comes on it either flickers or the screen is covered with flickering colours. I have tried restaring the watch since it last went off but no luck thus far. I have also tried several tips and tricks I found on the fitbit community blog, however, these did not work. 
 
Further on the blog I came about many similar cases as the problem I am currently experiencing and in all of these cases the people's fitbits had water damage. 
 
It indeed appears that there are water droplets inside of my fitbit watch's sensors. I have seen photos confirming that my case is the same as others.
 
Please help, I love my fitbit and use it everyday to stay fit and healthy!
Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-20-2020 10:31

‎02-20-2020 10:31

Welcome to the Fitbit Community, @Ermaret. 

 

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa. Thank you for your troubleshooting efforts. I understand how frustrating this is for you as you like your watch and would like to continue enjoying its features and working on your goals. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.
 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes