Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water in sensor

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I have had my Fitbit Versa for 19 days! No joke. Today this is a black screen, won't reset when I do the 3 and 2 button reboot. Tried to put it on the charger. Flipped it over and noticed condensation in the sensor. I thought it was suppose to be swim resistant. I have not submerged it in any water at all. Just sweat from my workouts. I am so frustrated. I had a Fitbit charge 2 for years until it finally stopped working on me and I decided to invest in this newer model. So disappointed and frustrated! 

 

Moderator edit: Format

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi @Ccatania, welcome to the Fitbit Community Forums!

I'm sorry to hear that you had this experience with your Versa, and thank for the troubleshooting steps you've already performed, in order to solve this situation. I have opened a case for you with our Support team so they can further assist you. Please keep an eye on your inbox, since they'll be contacting you soon. 

@NellyG thanks for your help.

Let me know if you have any other questions.  

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄

View best answer in original post

Best Answer
4 REPLIES 4

Hi @Ccatania Yes it is annoying when something goes wrong, but dont despair - that is why there are warrantys. I have flagged your post for a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

Hi @Ccatania, welcome to the Fitbit Community Forums!

I'm sorry to hear that you had this experience with your Versa, and thank for the troubleshooting steps you've already performed, in order to solve this situation. I have opened a case for you with our Support team so they can further assist you. Please keep an eye on your inbox, since they'll be contacting you soon. 

@NellyG thanks for your help.

Let me know if you have any other questions.  

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄

Best Answer
Still have not heard from anyone concerning my dead Fitbit versa.

Christine Catania
Best Answer
0 Votes

I want to thank everyone for their help. I just got confirmation that a replacement has been approved. Can’t wait to get back on track. 

Best Answer
0 Votes