Water in sensor

[Ccatania]

I have had my Fitbit Versa for 19 days! No joke. Today this is a black screen, won't reset when I do the 3 and 2 button reboot. Tried to put it on the charger. Flipped it over and noticed condensation in the sensor. I thought it was suppose to be swim resistant. I have not submerged it in any water at all. Just sweat from my workouts. I am so frustrated. I had a Fitbit charge 2 for years until it finally stopped working on me and I decided to invest in this newer model. So disappointed and frustrated! 

Moderator edit: Format

[NellyG]

Hi @Ccatania Yes it is annoying when something goes wrong, but dont despair - that is why there are warrantys. I have flagged your post for a moderator to come and help you.

[LuciaFitbit · Accepted solution]

Hi @Ccatania, welcome to the Fitbit Community Forums!

I'm sorry to hear that you had this experience with your Versa, and thank for the troubleshooting steps you've already performed, in order to solve this situation. I have opened a case for you with our Support team so they can further assist you. Please keep an eye on your inbox, since they'll be contacting you soon. 

@NellyG thanks for your help.

Let me know if you have any other questions.  

[Ccatania]

Still have not heard from anyone concerning my dead Fitbit versa.

Christine Catania

[Ccatania]

I want to thank everyone for their help. I just got confirmation that a replacement has been approved. Can’t wait to get back on track.