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Water logging day error on Versa 2

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‎12-15-2019 13:31 - last edited on ‎12-16-2019 11:26 by Fitbit Moderator

‎12-15-2019 13:31 - last edited on ‎12-16-2019 11:26 by Fitbit Moderator

When I log water on my Versa 2 (latest firmware) if the time is after 4pm it is assigned to the following day both on the watch and in the app (IPhone). Since I am in time zone UTC-8 I think there must be a time zone error in the syncing. Does anyone else have this problem?

 

Moderator edit: Subject for clarity

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‎12-16-2019 11:25 - last edited on ‎07-15-2025 09:49 by Fitbit Moderator

‎12-16-2019 11:25 - last edited on ‎07-15-2025 09:49 by Fitbit Moderator

Hello @MikeX, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention and for the details that were shared in your post. Seems odd that your water logs are not being logged on the correct day, certainly this feature is not working as the way it was designed. To better assist you with this, can you please let me know which mobile device are you using with your Versa 2? When was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Looking forward to your reply, let me know if you have any additional questions.

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‎12-16-2019 12:18

‎12-16-2019 12:18

Thanks for the reply, Ricardo. I have been in contact with customer service about this issue, and have gone through the usual procedures such as you suggest. Their latest suggestion was for me to send a screen shot of the app - to show what, the absence of an amount logged on the watch?! It would be an improvement if Fitbit, told of a possible bug carefully documented and reported by a customer, could investigate on a reference test system (Versa 2 on any IOS device in this case) to see if it is indeed a bug, rather than putting the onus completely on the customer. My post here was to see if this is a general problem encountered by other users or something peculiar to my setup.

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‎12-29-2019 23:15

In response to MikeX

‎12-29-2019 23:15

I am also having an issue with logging water intake from versa 2. When I input a number (e.g. 16 fl oz) on the watch I check the app and it inserts .54 fl oZ. I then look and my versa 2 and it also says .54 fl oz. There's definitely some bug related to logging water untake

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