07-31-2022
04:05
- last edited on
12-18-2022
17:37
by
MatthewFitbit
07-31-2022
04:05
- last edited on
12-18-2022
17:37
by
MatthewFitbit
I've swam before but yesterday my watch went dead and won't start after going in the pool. Any help please, thank you.
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Hi @SteveM1 - if you look in the forums this is quite a common problem as the seals aren't that reliable, certainly over time, especially if exposed to hot water, heat or detergents.
You can try to dry it out for a week in a bag of rice to see if it will recover but even if it does it may not work well, mine requires charging more than once a day.
If it gets hot when charging stop immediately as it can be dangerous and there may be sever internal damage.
If it's under warranty, 1 to 2 years depending on country law, the quickest way to resolve it is to take it back to where you bought if for replacement.
Author | ch, passion for improvement.