Weather app not working on Versa 2

[Chelsey.belsey]

I have a Versa 2 that is about a month old. Prior to this, I had a Versa and never once had an issue with the weather app. 

Now, any time I click on the weather app, it says that's I need to sync the app via the Fitbit mobile app. 

I tried that. 

I've also uninstalled my Versa 2 and reinstalled. 

I've restarted my Versa 2 and my Google Pixel 2 phone. 

I've shut off and turned back on my phone's Bluetooth. 

I've turned off and back on the permissions in the app. 

I've checked that location is enabled and always on in my phone connection to Fitbit. 

I've added a location in the weather app and I've removed a location and had it just sync to current location. 

I'm not sure what else to try?

[JuanJoFitbit]

Hi @Chelsey.belsey, welcome to our Fitbit Community! I'm sorry to hear that the Weather app of your Versa 2 is not working properly. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please contact them with the reference number they provided in case the issue persists and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.