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Weather not showing on clock face

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‎04-01-2019 20:37 - last edited on ‎04-03-2019 09:47 by Fitbit Moderator

‎04-01-2019 20:37 - last edited on ‎04-03-2019 09:47 by Fitbit Moderator

I can’t get the weather to show on my face screen. The weather app works, just not showing on the face.

I’ve tried:

turning Bluetooth on/off

restarting devices

putting device in charger

deleting and re installing face

updating app software 

trying different faces

 

Nothing is working. The face I currently have is Real Weather by reno 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-02-2019 08:21

‎04-02-2019 08:21

Hi, the problem of the weather on your Clock Face is the result of the fact that the Real Weather Face uses a different API for the weather than Fitbit. Real weather is using Dark Sky as the weather API, while Fitbit uses Accuweather API. If you would like to have the weather correctly on your Versa, find a weather Clock Face that uses Accuweather.    

Best Answer

‎04-03-2019 09:47

In response to SunsetRunner

‎04-03-2019 09:47

@Erin484 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not showing the weather when using Real Weather by Reno. Thank you for the troubleshooting steps you tried before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if the weather showed after trying a clock face that uses Accuweather as advised my friend @SunsetRunner.

 

If you found his post helpful, please accept it as a solution so other users with the same issue can find it easier.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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