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Versa stopped tracking stats

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‎04-02-2019 08:20 - last edited on ‎04-03-2019 09:38 by Fitbit Moderator

‎04-02-2019 08:20 - last edited on ‎04-03-2019 09:38 by Fitbit Moderator

My versa screen is blank , and will not track anything , please help.

 

 

Moderator edit: format

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2 REPLIES 2

‎04-02-2019 08:32

‎04-02-2019 08:32

Hi, what happens if you put your Versa in the charger? Is the display waking up?

There are three things you can do to try and solve this problem.

1. Restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If that does not solve the problem:

2. Factory Reset your Versa. Click the link and you will find all the info that;'s needed on how to perform a FR and also how to set it up all over again as the Versa acts after a FR as being brand new. If that also does not solve the problem:

3. Contact Customer Support cause there is really something wrong hardware wise. 

Best Answer

‎04-03-2019 09:36

In response to SunsetRunner

‎04-03-2019 09:36

@Aisling92 Welcome to our Fitbit Community! I'm sorry to hear that your Versa screen is blank and unresponsive.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @SunsetRunner.

 

If you found his post helpful, please accept it as a solution.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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