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Versa stopped responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-02-2019 10:08 - last edited on ‎04-03-2019 09:33 by Fitbit Moderator

‎04-02-2019 10:08 - last edited on ‎04-03-2019 09:33 by Fitbit Moderator

My versa is now only showing dashes on all of stats like calories burned, steps and heart rate.

The clock is still working and the date. also I can still swipe to different screens.

I have tried restarting it and re sync it.

 

 

Moderator edit: format

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2 REPLIES 2

‎04-02-2019 10:19

‎04-02-2019 10:19

Hi, if you're using a third party clock face, installe one developed by Fitbit itself and restart your Versa. Some third party clock faces either get outdated or are removed from the gallery. 

Best Answer

‎04-03-2019 09:32

In response to SunsetRunner

‎04-03-2019 09:32

@soldier87 Welcome to our Fitbit Community! I'm sorry to hear that your Versa got unresponsive even though you've restarted it before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the advice that shared my friend @SunsetRunner.

 

If you found his post helpful, please accept it as a solution.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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