09-03-2019 18:44 - last edited on 09-05-2019 20:02 by LiliyaFitbit
09-03-2019 18:44 - last edited on 09-05-2019 20:02 by LiliyaFitbit
Hi all,
My Fitbit Versa has been quite laggy when swiping on it, also when I choose to track an exercise it tracks it and i can see it on my watch and when I finish the tracking it shows me a recap of the exercise but then doesn't come up after and says '0/5 days exercise' instead of '1/5'. -on my watch but shows correctly on my phone.
Any help would be great,
Thanks!
Moderator edit: subject for clarity
09-05-2019 20:00
09-05-2019 20:00
Welcome to the Fitbit Community, @Babydollxo. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing the issues you're experiencing with swiping on your Fitbit Versa and your weekly exercise goal not updating on your watch. Thank you for letting me know that your weekly exercise goal is showing correctly on the app. If you haven't done so, I'd like you to restart your watch as described in this help article. This will refresh your device internally. I also recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-06-2019 22:31
09-06-2019 22:31
Thanks heaps, its working fine now except I keep getting a notification on my phone that my fitbit wasn't able to be synced and app/s couldn't be downloaded