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Weight input error

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‎12-13-2019 06:01 - last edited on ‎12-18-2019 19:03 by Fitbit Moderator

‎12-13-2019 06:01 - last edited on ‎12-18-2019 19:03 by Fitbit Moderator

When I enter my weight for the day from the watch it doubles the number I enter. I have to go into the app on my iPad to correct it. I’ve tried restarting the Fitbit and the app on my iPad. I can’t figure out why it won’t stick with the number I input. 

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎12-18-2019 19:02

‎12-18-2019 19:02

Hello @Paige88, welcome to the Community Forums! It's a pleasure to assist you today. Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Versa prior to posting, I understand how frustrating this matter can be for you. To better assist you, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Does this logging issue occurs only with weight logs or exercise/sleep logs too? If you haven't already done so, please try the following steps:

 

Force quit the Fitbit app.
Uninstall the app from your mobile device.
Make sure that the OS version of your phone is up to date.
Reboot your mobile device.
Reinstall the Fitbit app.
Login using your account credentials.
Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions.

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‎12-19-2019 21:37

In response to RicardoFitbit

‎12-19-2019 21:37

It happened the first time I tried to enter my weight and every time since. I even let a day go by without correcting it to see if it would work itself out but I had the same problem the next day. I have force quit the app. I have restarted the Fitbit. I’m running current iOS. It recorded my water intake wrong once but after a restart I haven’t had any more problems with that. All other stats seem to work properly. 

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‎12-19-2019 21:40

‎12-19-2019 21:40

I can confirm the same behaviour on my Versa 2 as well as my wife's Versa Light. We both have the most recent update, but we never tried this before getting the update, so we can't tie it to that.

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‎01-28-2020 21:00

‎01-28-2020 21:00

I too am having this issue but the weight is more than double. I.e. I entered 175 lbs and it came across as 387.1. Have any of you connected Fitbit to Noom recently? I wondered if it might have something to do with that.

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