What happened to calories burned on Versa Lite

[redhead4515]

My Versa Lite is only a few months old. I'm sure it used to tell you calories burned, but it no longer does? What's the point of having a fitness tracker? #versalite

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @redhead4515, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I am sorry to hear your Versa Lite is no longer showing your calories burned. I understand how you are feeling and I am here to help you. Have you tried to swipe up from the clock face to see your stats in Fitbit Today and tap on "Settings"? Do you see the option for "Calories"? For more information about your Fitbit device's screen see this help article: How do I navigate my Fitbit device's screen?

I recommend restarting your watch and switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around.

[redhead4515]

Thank you for your reply. No there is no option for calories under settings. There used to be.

[LiliyaFitbit]

Hi @redhead4515, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.